RETURN & REFUND POLICY

RETURNS & REFUNDS

Every piece we make is created just for you.

Because our designs are made to order and produced individually for each customer — never mass-printed and sitting in a warehouse — we're able to keep our runs limited and our quality high. It also means we handle returns a little differently than big-box retailers. Here's exactly how it works, no fine-print games.

DAMAGED, DEFECTIVE, OR WRONG ITEM
If your order arrives damaged, defective, or isn't what you ordered, that's on us and we'll make it right — a free replacement or a full refund, your call.

Just email support@sneakertiedapparel.com within 14 days of delivery with:
- Your order number
- A photo of the item and the issue

We'll sort it out fast, usually within 24–48 hours.

SIZING & FIT
Because each item is made to order, we can't accept returns or exchanges for the wrong size or a change of mind — so please check the size chart on every product page before you order. Not sure? Email us before you buy and we'll help you dial in the right fit. That's what we're here for.

If you receive your order and the fit isn't right, reach out anyway — we're reasonable people and we'll do what we can to look after you.

ORDER CHANGES & CANCELLATIONS
Since production starts quickly, we can only change or cancel an order within 12 hours of purchase. Email us ASAP with your order number and we'll do our best to catch it before it goes into production.

WRONG ADDRESS
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address, we'll reship it once you cover the reshipping cost.

LOST OR DELAYED PACKAGES
If your tracking stalls or your order doesn't arrive, don't stress — email us and we'll track it down and make it right.

REFUND TIMING
Approved refunds are processed to your original payment method within 5–10 business days.

QUESTIONS?
Email support@sneakertiedapparel.com — a real person will get back to you within 24–48 hours.

Sneaker Tied Apparel